Inventory Policy



At HOCKITT, we strive to provide our customers with accurate information regarding the availability of products and manage our inventory to ensure timely fulfillment of orders. Our goal is to maintain a seamless shopping experience for you by providing up-to-date stock levels and fast processing of orders.

Product Availability

  • In-Stock Items: All products listed as "in stock" are available for immediate purchase and shipment. In some rare cases, stock discrepancies may occur due to simultaneous purchases or inventory updates, but we will promptly notify you if an item becomes unavailable after your order is placed.

  • Out-of-Stock Items: If a product is marked as "out of stock," it is temporarily unavailable for purchase. You can choose to be notified when the product is restocked by signing up for notifications via the product page.

Pre-Order Items

For products available on a pre-order basis, the estimated shipping time will be displayed on the product page. Please note that delays in production or shipping may occur. We will notify you of any significant delays and provide updates as needed.

Backorder Policy

If you place an order for an item that is on backorder, you will receive an estimated restock date at the time of purchase. Orders containing backordered items will be held until the entire order is ready to ship unless you request partial shipment by contacting our support team.

Order Fulfillment

  • Processing Time: Orders are generally processed within 1-3 business days. For high-demand products or during peak periods, processing times may extend slightly.

  • Shipping Delays: In rare cases where shipping delays occur due to inventory shortages or other unforeseen circumstances, we will communicate these delays with you directly and provide you with options for either waiting or choosing an alternative product if available.

Inventory Accuracy

We make every effort to ensure our inventory levels are accurate and up to date. In the event of an error in stock availability or pricing, we reserve the right to cancel orders or offer an alternative solution. We apologize for any inconvenience this may cause and will provide clear communication if such a situation arises.

Customer Support

For any questions about product availability or order status, please contact our customer support team at:

  • Email: team@HOCKITT.shop
  • Phone: +1 602.293.8576
  • Address: 315 Locust St, Pleasant Hill, MO 64080, USA